ID Verification to Add or Change a Payment Card
As part of National Lottery’s commitment to Responsible Play, recently registered online players will be required to ID verify to play online. It is a quick and easy process. We are asking Players to upload a copy of their ID (Passport or Driver’s Licence) to verify that they are over 18 years of age. This is a new mandatory ID verification requirement for our online channel. PLI may (at any time) require ID verification for existing Players, with PLI retaining the right to suspend any account that is not ID verified.
FAQs
Q: Why are the National Lottery asking online players to submit ID’s to continue playing?
A: The National Lottery is dedicated to Responsible Play and is committed to providing a safe and responsible environment within which to play our games. As part of this commitment, we have introduced a Responsible Play requirement for ID Verification to our online channel, which is just one of many ways we help encourage Responsible Play and ensure all our players are 18+.
We will be asking existing players to ID Verify using your driver’s licence or passport when adding a payment card, adding funds or changing the payment card on your account. For new players who have recently registered to play we will be asking you to ID Verify so you can add a payment card and play our games.
Q: What do I have to do to ID verify?
A: ID Verification is simple and should only take a few minutes. Please upload a copy of your ID (i.e., Passport or driver’s licence), if not already done, to verify that you are over 18 - you can do so here.
Please note after you upload your ID and it has been reviewed, the file is deleted within 31 days.
Q. I have previously won a prize while playing online and as part of the claims process, I have already submitted my ID. Does this mean that my account is now automatically age verified?
A: If you have already submitted your ID to claim a National Lottery prize, your account will have automatically been verified.
Q. Why do I have to do this now? Do you think I am underage?
A. We understand this may be inconvenient and we apologise for that. Protecting our players is at the very heart of everything we do, and provision of ID as proof of age, is our way of ensuring all our players are over 18 years of age.
Q: I’m having trouble verifying my documents.
A: Your ID verification process may not have worked due to a number of reasons:
- Your document may not have been scanned properly due to blur, glare or damage to your ID
- The selfie match did not correctly match your face to the picture on your document
- If you are an existing customer, the details on your document may not match what is registered in our system
If you are continuing to have problems, please call our customer support team on 1890 244 344 who can provide alternative ways to verify your document.
Q. How does ID verification encourage responsible play?
At the National Lottery, we recognise that the internet is readily available in many homes and because of this, we must work together with parents to prevent children from underage gaming. Our new Age verification feature makes it safe, simple and easy to age verify. We encourage all players to ID verify using their passport or drivers’ licence.