How you claim depends on the amount you have won and whether you have played online or in store at one of our retail agent locations.
Players who have registered with an online account and choose to play through our website www.lottery.ie or on the app can claim their prizes in the following ways:
Prize amounts from €1 - €99 will automatically be transferred to your online wallet.* You may withdraw at any time by logging in and selecting your circled balance at the top right followed by "Withdraw funds". Funds will be transferred as an e-payment back to the card linked to your account (if ID-Verified). If the e-payment fails or the account is not ID-Verified, a cheque will be issued.
For prize amounts from €100 up to €500, funds will be transferred as an e-payment back to the card** linked to your account (if ID-Verified). If the e-payment fails or the account is not ID-Verified, a cheque will be issued.
For prize amounts from €501 up to €9,999, PLI will, subject to age and identification details being confirmed, send you a Claim Form for completion before a cheque is issued.
For prizes of €10,000 and above, please contact the National Lottery Claims Department on 1800 666 222 Mon-Fri 9.15am-5.30pm where arrangements will be made to process your prize.
*If you win a prize under €100 that will result in your wallet balance going over €750, we will issue the full amount of the prize as an e-payment back to the card linked to your account; if the e-payment fails, we will issue the full amount by cheque.
If you need further assistance please contact our support team at (01) 889 1000 or email email@example.com. Our office hours are from 8am to 9pm, Monday to Sunday.
If you hold a winning ticket that you bought in a shop, you must claim your prize within 90 days of the applicable draw date(s).
Your ticket is a bearer instrument, so treat it as if it were cash. It is the only valid proof of a game played and must be presented to claim a prize.
You should sign the back of all winning tickets before presenting for payment.
If your ticket is a Winning Ticket, you will hear a “winning sound” when it is checked/validated on the retailers’ terminal
This feature is active on all core National Lottery retailer terminals and is designed to alert both retailer and player to the fact that the ticket presented is a winning ticket adding an extra level of protection for all.
To listen to the sound, please click below: