How you claim depends on the amount you have won and whether you have played online or in store at one of our retail agent locations.
Players who have registered with an online account and choose to play through our website www.lottery.ie or on the app can claim their prizes in the following ways:
Prize amounts from €1 - €99 will automatically be transferred to your online wallet. You may withdraw any unused funds at any time by logging in and selecting 'My Account' followed by 'Withdraw' and the specified amount will be issued by cheque, stamped “Account Payee Only”, to the address specified in your Player Account.
For prize amounts from €100 up to €500, a cheque will automatically be sent by post to your registered address.
If you win a prize from €501 up to €9,999 PLI will, subject to age and identification details being confirmed, send you a Claim Form for completion before a cheque is issued.
For prizes of €10,000 and above, please contact the National Lottery Claims Department on 1800 666 222 Mon-Fri 9.15am-5.30pm where arrangements will be made to process your prize.
If you need further assistance please contact our support team at 1890 244 344 or (01) 889 1000 or email email@example.com. Our office hours are from 8am to 8pm, Monday to Sunday.
If you hold a winning ticket that you bought in a shop, you must claim your prize within 90 days of the applicable draw date(s).
Your ticket is a bearer instrument, so treat it as if it were cash. It is the only valid proof of a game played and must be presented to claim a prize.
You should sign the back of all winning tickets before presenting for payment.
- €1-€100 Any National Lottery Agent
- €1-€2,500 Any An Post Office nationwide
- €1-€14,999 An Post Prize Claim Centre Download a list of Prize Claim Centres (PDF).
Prizes may also be claimed at claimant’s risk by posting to The National Lottery, Abbey Street Lower, Dublin 1. The ticket must be signed on the reverse side and the name and address of the claimant provided.*
NB: Please note that Photo ID verification and completion of a Prizewinner Claim Form may be required to complete the claims process.
For prizes of €15,000 and above, please contact the National Lottery Claims Department on 1800 666 222 Mon-Fri 9.15am-5.30pm where arrangements will be made to process your prize. Any player who has a winning ticket of €15,000 and above should take the following steps:
- Sign the back of the winning ticket.
- Put the ticket in a safe place.
- Contact the National Lottery as soon as possible.
(1800 666 222, Mon-Fri 9.15am - 5.30pm)
Some scratch card prizes may have already been won. Prizes must be claimed within 90 days after game end announcement.
*Winners of prizes of €15,000 and above cannot post their ticket to the National Lottery and should contact the Claims team on 1800 666 222 between 9.15am and 5.30pm Mon-Fri.
If you need further assistance please contact our Claims team on 1800 666 222 between 9.15am and 5.30pm Mon-Fri.