Frequently Asked Questions

Top Questions

I am having problems logging into the website. What am I doing wrong?

There are a couple of things you can check:

  1. Is your password correct? If you've forgotten your password, you can click on the "forgot password" option on the Login screen, enter your email address and date of birth. A reset password email will be sent to your registered email address and you can reset the password.
  2. Is your username correct? If you believe you are entering the correct username, or you have forgotten it altogether, contact Customer Support.

How do I unlock my account?

If you have locked your account because you forgot your password, you can click on the "forgot password" option on the Login screen, enter your email address and date of birth. A reset password email will be sent to your registered email address and you can reset the password.

If you remember your password but have a locked account, you can contact Customer Support.

How do I add a new debit card?

Please login and select your circled balance on the top of the screen in order to add/amend your debit card details.

Why can't I finish my Instant Win game?

When you purchase an Instant Win game online and you are unable to finish it for whatever reason, the ticket is stored in your game history as unfinished.

If you log onto your account and select 'My Account' followed by 'Tickets' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

The National Lottery Interactive website has been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. Find out more about supported devices and browsers.

How do I find details of games I have recently played?

You can view details of all games you have played over the last 121 days. Simply login to your account and select ‘Tickets’ from the menu.

How do I claim my prize?

If you have won a prize, congratulations! There are a number of ways you can claim, depending on whether you won in a retail game such as the Lotto, or in an online game. Find out more about how to claim.

How can I check if I have winning numbers?

Go to the results page, and find the game and draw you want to check your numbers against. You can click on ‘Check numbers’ to enter your numbers.

Where can I find the winning EuroMillions Raffle numbers?

Go to the EuroMillions results page and you will find these below the winning numbers for the main EuroMillions draw.

Can I set up a direct debit to play?

The option to pay by direct debit is not currently available.

Why am I getting a location services error message in the Mobile App?

You must be located in the Republic of Ireland to login and purchase a National Lottery ticket.

If you are in the Republic of Ireland and receiving a location error message it's possible that location services are turned off on your phone. To change this:

iPhone

Go to settings>privacy>location services and make sure location services are enabled. Find the National Lottery App and ensure that 'While Using the App' is selected.

Android

Settings vary for each Android device however try locating the National Lottery App settings and ensure that location services are switched on.

Draw Based Games – Lotto, EuroMillions and Daily Million

What time do sales close?

Lotto/Lotto Plus

Sales close at 7.45pm precisely each Wednesday and Saturday evening until 7:55pm. During this time no sales, validation or checking of Lotto/Lotto Plus tickets can take place.

EuroMillions and EuroMillions Plus

Sales of EuroMillions and EuroMillions Plus tickets close at 7.30pm precisely each Tuesday & Friday and reopen the following morning at 7am. On these days, between 7.30pm and 7am no EuroMillions/EuroMillions Plus activity, including sales, checking tickets or validating prizes on previous EuroMillions/EuroMillions Plus draws, can take place.

TellyBingo

Sale of TellyBingo tickets close at 11am precisely on Tuesdays, Thursdays and Fridays. The terminals reopen at 11.15am for ticket sales for the next draw. Between 11am and 11.15am no TellyBingo activity including sales, checking tickets and validating prizes on previous TellyBingo draws, can take place. Prize validations reopen at 1pm – however please note prizes cannot be claimed until the day after the draw for which they are valid.

Daily Million/Daily Million Plus

Sales of Daily Million/Daily Million Plus tickets close at 2pm and 9pm precisely and don't reopen until 10 minutes after each draw has finished.

Lotto 5-4-3-2-1

Sales of Lotto 5-4-3-2-1 close at 7.45pm precisely each Wednesday and Saturday evening until 7:55pm. During this time no sales, validation or checking of Lotto 5-4-3-2-1 tickets can take place.

Where can I get the results?

You can get the results of all draw-based games from any National Lottery Agent, on this page approximately one hour after each draw or by contacting the National Lottery directly on 01 889 1000, Mon – Sun 8am - 8pm.

The prizes and results from the EuroMillions and Lotto Plus draw are published to lottery.ie after 9:25pm on the night of the draw.

For individual games results, see below. 

Lotto/Lotto Plus

The Lotto/Lotto Plus draws take place live each Wednesday and Saturday in RTE and are broadcast at 7.55pm approximately on RTE 1 television (check TV listings for exact program times). The prizes and results from the Lotto draw are published to lottery.ie after 9:15pm.

EuroMillions and EuroMillions Plus

The results of the EuroMillions and EuroMillions Plus draws are available from any National Lottery Agent, on this website or by contacting the National Lottery directly on 01 889 1000, Mon - Sun 8am - 8pm. The prizes and results from the EuroMillions draw are published to lottery.ie after 9:25pm.

TellyBingo

You can find out if you’ve won by watching the TV Game show on Tuesday, Thursday and Friday on RTE 1 at 12.45pm approximately. 

Daily Million/Daily Million Plus

The Daily Million/Daily Million Plus draws takes place twice a day, every day (2pm and 9pm) at the National Lottery Headquarters under the supervision of Independent observers and National Lottery draw personnel. 

Lotto 5-4-3-2-1

You can watch the Lotto draws live on RTE 1 each Wednesday and Saturday at 7.55pm approximately (check TV listings for exact program times). 

What times are the Lotto and TellyBingo shows broadcast?

You can watch the Lotto draws live on RTE 1 each Wednesday and Saturday at 7.55pm approximately, and the TellyBingo TV Game show on Tuesday, Thursday and Friday on RTE 1 at 12.45pm approximately.

Check TV listings for exact program times.

Can I claim a EuroMillions prize here on a ticket bought in another country?

A player may only claim a EuroMillions prize in the jurisdiction in which their ticket is bought i.e. only tickets bought from a National Lottery appointed Retail Sales Agent in the Republic of Ireland will be paid by the National Lottery in Ireland.

For details on how to claim a prize in the various countries, players should contact the relevant lottery. Click on a country below for more details:

Austria | Belgium | France | Luxembourg | Portugal | Spain | Switzerland (Los) | Switzerland (Romande) | United Kingdom

What is Lotto 5-4-3-2-1?

Lotto 5-4-3-2-1 is based on the results of the National Lottery's Lotto, Lotto Plus 1 and Lotto Plus 2 draws which are televised live on RTE 1 every Wednesday and Saturday at approximately 7.55pm (check TV listing for exact program times).

EuroMillions Game

What is the current cap?

The cap is at a maximum of €250 million after the €240 million jackpot was won in Austria on Friday, 8th December, 2023.

Have there been changes to the EuroMillions game?

There has been some small changes to the game on February 1st 2020. See the Game Enhancements page for more details. 

What has changed in the way I play EuroMillions?

Game play of EuroMillions essentially remains the same, with players choosing 5 numbers from 50 and 2 Lucky Stars from 12. For each line played, an Ireland-only raffle code is produced and entered into the Ireland-Only Raffle.

The price per line is €2.50.

How does the Ireland-Only Raffle work?

For each line played, an Ireland-Only raffle code is produced and entered into the new, Ireland Only Raffle, with 10 players guaranteed to win €5,000 in every draw.

Your raffle code is displayed on your playslip below the lines you played. These are made up of four letters and five numbers (ie. IFGH12301) and will be displayed as a range if you have more than one entry.

If you are playing online, your raffle number(s) will appear on confirmation page.

Why can't players choose their own raffle numbers?

In order to ensure that no two people choose the same combination of numbers and letters, each player will receive a unique and randomly generated number for each line of EuroMillions purchased.

The local Raffle numbers will also be used for the pan-European Raffle - EuroMillionaires Raffle Draw - when these draws take place.

What are the odds of winning?

The odds of winning any prize in EuroMillions is 1 in 13 and the odds of winning the jackpot is 1 in 140 million. 

Scratch Cards

How can I identify a scratch card game number?

What colour envelope do you use to enter a 3-star ticket into the draw for the Winning Streak TV game show?

To enter your 3-star tickets into the draw you use the green envelopes, these are available from your local National Lottery Agent.

How can I claim Scratch Card prizes?

See How to Claim.

Instant Win Games

Why can't I play the Instant Win game I just purchased?

When you purchase an Instant Win game online and you are unable to finish it for whatever reason, the ticket is stored in your game history as unfinished.

If you log onto your account and select 'My Account' followed by 'Tickets' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

The National Lottery Interactive website has been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. Find out more about supported devices and browsers.

What browsers and devices can I play Instant Win games on?

The National Lottery online games have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

When is the outcome of play determined?

All instant win games are games of chance. Whether you win or lose is set the moment you buy the game.

How do I know if I have won an Instant Win Game?

Once you have finished playing an Instant Win Game, the final screen will always clearly highlight the outcome of the game. See examples of winning or losing a game

Playing Online

I forgot my login details. What should I do?

If you've forgotten your password, you can click on the "forgot password" option on the Login screen, enter your email address and date of birth. A reset password email will be sent to your registered email address and you can reset the password.

If you have forgotten your username, contact Customer Support.

Are there any charges for using a payment card to play online?

The National Lottery and most of the main financial institutions do not charge for uploading funds from your payment card to the Play Online wallet. However, it has been brought to our attention that some payment card providers treat this as a cash advance and charge accordingly. We suggest you check with your payment card provider prior to adding funds to your wallet.

Since 1st June 2021 players are no longer be able to top up their wallet using any credit or commercial card.

What are the times of operation for Online Play?

The online game facility is available from 7am - 10pm each day for Lotto/Lotto Plus and Daily Million/Daily Million Plus except during draw breaks.

EuroMillions/EuroMillions Plus can be played from 7am - 10pm every day except on Tuesday and Friday when the games close at 7.25pm.

Players can play instant games and have access to their account from 7am - 11pm each evening.

What devices and browsers are supported by Lottery.ie?

The National Lottery website and apps have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

How do I know when and how much I've won?

For Instant Games

When you have finished playing a game, a message will indicate if you have won and how much the win was for. You will then be asked if you wish to play again. Upon answering the question, depending on the win amount and your current balance, either your cash balance on the upper right hand side of the screen will be updated to reflect the results of your latest play, or your prize amount will be sent via cheque. For futher information please check the How to Claim page.

For Draw Based Games 

When you have finished playing a draw game, your ticket will be entered into the draw/s that you had selected for the ticket. If your ticket is a winner on the night of the draw, an email will be sent informing you to check your account. When you log into your account, a notification will be displayed informing you of your winnings. The game outcomes of games you have played online will also be available under ‘Tickets’.

How do I claim my winnings?

There are a number of ways to claim your winnings, depending on the prize amount. See How to Claim.

Can I see a list of all of the games I've played in the past?

You can see a list of all games played online over the past 121 days. On web, simply log in to your account and select ‘My Account’ followed by ‘Tickets’. In the App, simply log in and select 'Tickets'.

Why can't I purchase a Lottery ticket over €75?

We are very conscious of responsible play and for that reason we have set a spending limit of €75 per day for online players. If you want to play more lottery lines for draws in advance, we suggest you break up your lines and purchase your online tickets separately over a number of days. Find out more about spending limits.

What payment types can I use to play online?

For all players who continue to meet our registration criteria and are playing within the Republic of Ireland, the National Lottery recognises all debit cards which have been issued by a financial institution within the SEPA territories. A full list of all member states of the Single Euro Payments Area (SEPA) is available here.

Since 1st June 2021 players are no longer able to top up their wallet using any credit or commercial card.

When can online players use N26 and Revolut to play National Lottery games?

We accept N26 and Revolut with immediate effect.

Why did the National Lottery introduce new ways of accepting payment, in the form of Revolut and N26 now?

We are always looking for ways to improve our player experience, therefore we have taken the decision to accept these payment methods with effect from 4th June 2020.

Registering

Do I have to be a Republic of Ireland resident to open an account?

Yes, in order to register and create an account, you must be a Republic of Ireland resident.

How old do I have to be to register?

To register and play, you must be aged 18 years or older.

Do I have to add money to my wallet when I register?

No. However, in order to begin playing the games and to win prizes, you must add money to your wallet.

Do I need to supply ID when I register?

We need a copy of your passport or driving licence to ensure you are over 18. ID verification is simple and should only take a few minutes. Once we confirm your age, your scanned image will be deleted within 31 days.

How quickly can I play online after registering?

In order to begin playing the games and to win prizes, you must add money to your wallet.

My Account

What are my spending limits?

Spending limits allow you to limit the amount of money you can spend in a given period (days, weeks or months).

What are locked games?

Locked games are games that you have selected to make unplayable for a defined period of time. If you wish to play a game that has been locked, you must wait for the reactivation date.

How do I close my account?

You can close your account by clicking ‘Close Account’ under ‘My Account’. Any unfinished games will need to be completed and any funds remaining in your wallet will be sent to your postal address by cheque.

Are there any charges for using a payment card to play online?

The National Lottery and most of the main financial institutions do not charge for uploading funds from your payment card to the Play Online wallet. However, it has been brought to our attention that some payment card providers treat this as a cash advance and charge accordingly. We suggest you check with your payment card provider prior to adding funds to your wallet.

Since 1st June 2021 players are no longer  able to top up their wallet using any credit or commercial card.

Can I withdraw money from my wallet?

You may withdraw at any time by logging in and selecting your circled balance at the top right followed by "Withdraw funds". Funds will be transferred as an e-payment back to the card linked to your account (if ID-Verified). If the e-payment fails or the account is not ID-Verified, a cheque will be issued.

I transferred too much money to my wallet. Can I cancel the transfer?

Once you confirm the transaction the transfer is in process and may not be cancelled. You can withdraw funds at any time. Funds will be transferred as an e-payment back to the card linked to your account (if ID-Verified). If the e-payment fails or the account is not ID-Verified, a cheque will be issued.

My payment card expired. Can I still play games?

As long as you have funds in your wallet you can continue to play games. However, if the card you've registered has expired, you cannot load additional funds to your wallet. To be able to load funds simply go to ‘My Account’ and under ‘My Wallet’ tap ‘Payment details’ where you can edit your card details.

When will money I've transferred to my wallet from my payment card be available to play games?

Once the transaction has been processed successfully, the funds in your wallet will be updated and available for game play immediately.

The National Lottery App

Questions about the National Lottery app?

Check out the National Lottery App page.

Ticket Checking

My ticket won’t scan, what do I do?

Don’t worry if you have a winning ticket your prize will be paid as normal.

Just contact us by phone or by email and we will make arrangements. 

My ticket won’t scan. What is the problem?

Your ticket may not have been printed correctly due to an error in store, but if you have winning numbers your prize will be paid as normal.

Just contact us by phone or by email and we will make arrangements.

I tried to check my ticket in my local shop but they said it wasn’t valid. I can see I that I have winning numbers. What do I do?

Don’t worry, if you have a winning ticket your prize will still be paid. They might have been a technical issue at the shop.

Please contact us and we will make arrangements for your prize to be paid. 

ID Verification to Add or Change a Payment Card

Why are the National Lottery asking online players to submit ID’s to continue playing?

The National Lottery is dedicated to Responsible Play and is committed to providing a safe and responsible environment within which to play our games. As part of this commitment, we have introduced a Responsible Play requirement for ID Verification to our online channel, which is just one of many ways we help encourage Responsible Play and ensure all our players are 18+.

We will be asking existing players to ID Verify using your driver’s licence or passport when adding a payment card, adding funds or changing the payment card on your account. For new players who have recently registered to play we will be asking you to ID Verify so you can add a payment card and play our games.

What do I have to do to ID verify?

ID verification is simple and will only take a few minutes. Please upload a copy of your ID (i.e., Passport or driver’s licence), if not already done, to verify that you are over 18 - you can do so here.

Please note after you upload your ID and it has been reviewed, the file is deleted within 31 days.

I have previously won a prize while playing online and as part of the claims process, I have already submitted my ID. Does this mean that my account is now automatically age verified?

If you have already submitted your ID to claim a National Lottery prize, your account will have automatically been verified.

Why do I have to do this now? Do you think I am underage?

We understand this may be inconvenient and we apologise for that. Protecting our players is at the very heart of everything we do, and provision of ID as proof of age, is our way of ensuring all our players are over 18 years of age. 

I’m having trouble verifying my documents.

Your ID verification process may not have worked due to a number of reasons:

Your document may not have been scanned properly due to blur, glare or damage to your ID

The selfie match did not correctly match your face to the picture on your document

If you are an existing customer, the details on your document may not match what is registered in our system

If you are continuing to have problems, please call our customer support team on 01 889 1000 who can provide alternative ways to verify your document.

How does ID verification encourage responsible play?

At the National Lottery, we recognise that the internet is readily available in many homes and because of this, we must work together with parents to prevent children from underage gaming. Our new Age verification feature makes it safe, simple and easy to age verify. We encourage all players to ID verify using their passport or drivers’ licence.