Frequently Asked Questions

Top Questions

I am having problems logging into the web site. What am I doing wrong?

There are a couple of things you can check:

  1. Is your password correct? If you've forgotten your password, you can click on the "Forgot Password?" link, which will prompt you for your username and your place of birth. If you answer successfully, a password link will be emailed to your registered email address.
  2. Is your username correct? If you believe you are entering the correct username, or you have forgotten it altogether, contact Customer Support.

How do I unlock my account?

If you have locked your account because you forgot your password, you can click on the reset password option, enter your username and security question answer. A reset password email will be sent to your registered email address and you can reset the password.

If you remember your password but have a locked account, you can contact Customer Support.

How do I add a new credit/debit card?

Please login and select 'My Account' followed by 'Payment Details' in order to add/amend your debit/credit card.

Why can't I finish my Instant Win game?

When you purchase an Instant Win game online and you are unable to finish it for whatever reason, the ticket is stored in your game history as unfinished.

If you log onto your account and select 'My Account' followed by 'Game History' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

The National Lottery Interactive website has been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. Find out more about supported devices and browsers.

How do I find details of games I have recently played?

You can view details of all games you have played over the last 121 days. Simply login to your account and select ‘Game history’ from the menu.

How do I claim my prize?

If you have won a prize, congratulations! There are a number of ways you can claim, depending on whether you won in a retail game such as the Lotto, or in an online game. Find out more about how to claim.

How can I check if I have winning numbers?

Go to the results page, click on ‘Check my tickets’ and then select the game you want to check your numbers against. You can check your numbers against recent draws or all draws over the last 90 days.

Where can I find the winning EuroMillions Raffle numbers?

Go to the EuroMillions results page and select ‘€5,000 Winning Ireland Only Raffle Numbers’. The winning Raffle numbers for the draw will be revealed.

Can I set up a direct debit to play?

The option to pay by direct debit is not currently available, however we are hoping to introduce this in the near future. In the meantime, you can play up to 8 draws in advance when playing online.

Why am I getting a location services error message in the Mobile App?

You must be located in the Republic of Ireland to login and purchase a National Lottery ticket.

If you are in the Republic of Ireland and receiving a location error message it's possible that location services are turned off on your phone. To change this:

iPhone

Go to settings>privacy>location services and make sure location services are enabled. Find the National Lottery App and ensure that 'While Using the App' is selected.

Android

Settings vary for each Android device however try locating the National Lottery App settings and ensure that location services are switched on.

Draw Based Games – Lotto, EuroMillions and Daily Million

What time do sales close?

Lotto/Lotto Plus

Sales close at 7.45pm precisely each Wednesday and Saturday evening until 7.55pm. During this time no sales, validation or checking of Lotto/Lotto Plus tickets can take place. Online games sales close five minutes earlier at 7.40pm.

EuroMillions and EuroMillions Plus

Sales of EuroMillions and EuroMillions Plus tickets close at 7.30pm precisely each Tuesday & Friday and reopen the following morning at 7am. On these days, between 7.30pm and 7am noEuroMillions/EuroMillions Plus activity, including sales, checking tickets or validating prizes on previous EuroMillions/EuroMillions Plus draws, can take place. Online games sales close five minutes earlier at 7.25pm.

TellyBingo

Sale of TellyBingo tickets close at 11am precisely on Tuesdays, Thursdays and Fridays. The terminals reopen at 11.15am for ticket sales for the next draw. Between 11am and 11.15am no TellyBingo activity including sales, checking tickets and validating prizes on previous TellyBingo draws, can take place. Prize validations reopen at 1pm – however please note prizes cannot be claimed until the day after the draw for which they are valid.

Daily Million/Daily Million Plus

Sales of Daily Million/Daily Million Plus tickets close at 2pm and 9pm precisely and don't reopen until 10 minutes after each draw has finished.

Lotto 5-4-3-2-1

Sales of Lotto 5-4-3-2-1 close at 7.45pm precisely each Wednesday and Saturday evening until 7.55pm. During this time no sales, validation or checking of Lotto 5-4-3-2-1 tickets can take place.

Where can I get the results?

You can get the results of all draw-based games from any National Lottery Agent, on this website one hour after each draw or by contacting the National Lottery directly on 1890 244 344, Mon – Sat 9.30am - 8pm.

The prizes and results from the EuroMillions and Lotto Plus draw are published to lottery.ie after 9:25pm on the night of the draw.

For individual games results, see below. 

Lotto/Lotto Plus

The Lotto/Lotto Plus draws take place live each Wednesday and Saturday in RTE and are broadcast at 7.55pm approximately on RTE 1 television (check TV listings for exact program times). The prizes and results from the Lotto draw are published to lottery.ie after 9:15pm.

EuroMillions and EuroMillions Plus

The results of the EuroMillions and EuroMillions Plus draws are available from any National Lottery Agent, on this website or by contacting the National Lottery directly on 1800 22 44 55, Mon - Sat 9.30am - 8pm. The prizes and results from the EuroMillions draw are published to lottery.ie after 9:25pm.

TellyBingo

You can find out if you’ve won by watching the TV Game show on Tuesday, Thursday and Friday on RTE 1 at 12.45pm approximately. 

Daily Million/Daily Million Plus

The Daily Million/Daily Million Plus draws takes place twice a day, every day (2pm and 9pm) at the National Lottery Headquarters under the supervision of Independent observers and National Lottery draw personnel. 

Lotto 5-4-3-2-1

You can watch the Lotto draws live on RTE 1 each Wednesday and Saturday at 7.55pm approximately (check TV listings for exact program times). 

What times are the Lotto and TellyBingo shows broadcast?

You can watch the Lotto draws live on RTE 1 each Wednesday and Saturday at 7.55pm approximately, and the TellyBingo TV Game show on Tuesday, Thursday and Friday on RTE 1 at 12.45pm approximately.

Check TV listings for exact program times.

Can I claim a EuroMillions prize here on a ticket bought in another country?

A player may only claim a EuroMillions prize in the jurisdiction in which their ticket is bought i.e. only tickets bought from a National Lottery appointed Retail Sales Agent in the Republic of Ireland will be paid by the National Lottery in Ireland.

For details on how to claim a prize in the various countries, players should contact the relevant lottery. Click on a country below for more details:

Austria | Belgium | France | Luxembourg | Portugal | Spain | Switzerland (Los) | Switzerland (Romande) | United Kingdom

What is Lotto 5-4-3-2-1?

Lotto 5-4-3-2-1 is based on the results of the National Lottery's Lotto, Lotto Plus 1 and Lotto Plus 2 draws which are televised live on RTE 1 every Wednesday and Saturday at approximately 7.55pm (check TV listing for exact program times).

New EuroMillions Game

What can I win?

Matched numbers Lucky Stars Winnings
*Average estimated prize
5 2 €17 million guaranteed
Jackpot grows from draw to draw if not won.
5 1 €300,000*
5   €31,000*
4 2 €3,000*
4 1 €164*
3 2 €102*
4   €59*
2 2 €19*
3 1 €14*

 

Ireland Only Raffle

Guaranteed Winners Winnings
10 €5,000

*Note: All prizes in the new EuroMillions Game, except the guaranteed starting Jackpot of €17 million, are pari-mutuel, which means the value of the prize is determined by the number of players who win/share in the prize category.

Prize values quoted above are average prize payouts by category and may vary up or down with each draw.

The overall odds of winning any prize will be approximately 1 in 13.

What has changed in the way I play EuroMillions?

Game play of Euromillions essentially remains the same, with players choosing 5 numbers from 50 and 2 Lucky Stars from 12 (previously 11). For each line played, an Ireland-only raffle code is produced and entered into the new Ireland-Only Raffle.

The price per line is now €2.50.

How does the Ireland-Only Raffle work?

For each line played, an Ireland Only raffle code is produced and entered into the new, Ireland Only Raffle, with 10 players guaranteed to win €5,000 in every draw.

Your raffle code is displayed on your playslip below the lines you played. These are made up of four letters and five numbers (ie. IFGH12301) and will be displayed as a range if you have more than one entry.

If you are playing online, your raffle number(s) will appear on confirmation page.

Why can't players choose their own raffle numbers?

In order to ensure that no two people choose the same combination of numbers and letters, each player will receive a unique and randomly generated number for each line of EuroMillions purchased.

The local Raffle numbers will also be used for the pan-European Raffle - EuroMillionaires Raffle Draw - when these draws take place.

Why have you changed EuroMillions?

Player research has indicated that players are ready for a change. It is important that we constantly innovate to ensure that we are offering players the kind of games you want to play, and in turn, maintain the high level of funding raised for Irish Good Causes. All our nine European partners have also changed the game as we developed these changes together.

Why has the price increased to €2.50?

For €2.50 per line we can offer higher starting jackpots (up from €15 million to €17 million), more €100 million jackpots, the new Ireland-Only Raffle (with ten guaranteed winners of €5,000 in every draw) and the special promotional draws which will take place throughout the year.

What are the odds of winning?

The odds of winning any prize in EuroMillions is 1 in 13 and the odds of winning the jackpot is 1 in 140 million. 

Will this mean more money for Good Causes?

We expect a growth in sales as a result of these exciting new changes which will mean an increase in the overall amount of money going to good causes. Approximately 30c of every Euro will still go towards good causes in Ireland.

Scratch Cards

What colour envelope do you use to enter a 3-star ticket into the draw for the Winning Streak TV game show?

To enter your 3-star tickets into the draw you use the green envelopes, these are available from your local National Lottery Agent.

How can I claim Scratch Card prizes?

See How to Claim.

Instant Win Games

Why can't I play the Instant Win game I just purchased?

When you purchase an Instant Win game online and you are unable to finish it for whatever reason, the ticket is stored in your game history as unfinished. Make sure you are using a supported device to be able to play your IWG.

If you log onto your account and select 'My Account' followed by 'Game History' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

What browsers and devices can I play Instant Win games on?

The National Lottery online games have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

When is the outcome of play determined?

After 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

Playing Online

I forgot my login details. What should I do?

If you've forgotten your password, you can click on the "Forgot Password?" link, which will prompt you for your username and your place of birth. If you answer successfully, a password link will be emailed to your registered email address.

If you have forgotten your username, contact Customer Support.

Are there any charges for using a credit card to play online?

The National Lottery and most of the main financial institutions do not charge for uploading funds from your credit card to the Play Online wallet. However, it has been brought to our attention that some credit card providers treat this as a cash advance and charge accordingly. We suggest you check with your credit card provider prior to adding funds to your wallet.

What are the times of operation for Online Play?

The online game facility is available from 7am - 10pm each day for Lotto/Lotto Plus and Daily Million/Daily Million Plus except during draw breaks.

EuroMillions/EuroMillions Plus can be played from 7am - 10pm every day except on Tuesday and Friday when the games close at 7.25pm.

Players can play instant games and have access to their account from 7am - 11pm each evening.

What devices and browsers are supported by Lottery.ie?

The National Lottery website and apps have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

How do I know when and how much I've won?

For Instant Games

When you have finished playing a game, a message will indicate if you have won and how much the win was for. You will then be asked if you wish to play again. Upon answering the question, your cash balance on the upper right hand side of the screen will be updated to reflect the results of your latest play.

For Draw Based Games 

When you have finished playing a draw game, your ticket will be entered into the draw/s that you had selected for the ticket. If your ticket is a winner on the night of the draw, an email will be sent informing you to check your account. When you log into your account, a notification will be displayed informing you of your winnings. The game outcomes of games you have played online will also be available under ‘Game History’.

How do I claim my winnings?

There are a number of ways to claim your winnings, depending on the prize amount. Find out more.

Can I see a list of all of the games I've played in the past?

You can see a list of all games played online over the past 90 days. Simply log in to your account and select ‘Game History’ under ‘My Games’.

Why can't I purchase a Lottery ticket over €75?

We are very conscious of responsible play and for that reason we have set a spending limit of €75 per day for online players. If you want to play more lottery lines for draws in advance, we suggest you break up your lines and purchase your online tickets separately over a number of days. Find out more about spending limits.

What payment types can I use to play online?

A credit or debit card from an Irish-regulated financial institution is needed to fund your wallet to allow you to play games online.

Registering

Do I have to be a Republic of Ireland resident to open an account?

Yes, in order to register and create an account, you must be a Republic of Ireland resident.

How old do I have to be to register?

To register and play, you must be aged 18 years or older.

Do I have to add money to my wallet when I register?

No. However, in order to begin playing the games and to win prizes, you must add money to your wallet.

Do I need to supply ID when I register?

No. However, in order to be able to claim certain prizes you would need to verify your account by providing ID.

How quickly can I play online after registering?

In order to begin playing the games and to win prizes, you must add money to your wallet.

My Account

What are my spending limits?

Spending limits allow you to limit the amount of money you can spend in a given period (days, weeks or months).

What are locked games?

Locked games are games that you have selected to make unplayable for a defined period of time. If you wish to play a game that has been locked, you must either wait for the reactivation date or contact Customer Support.

How do I close my account?

You can close your account by clicking ‘Close Account’ under ‘My Account’. Any unfinished games will need to be completed and any funds remaining in your wallet will be sent to your postal address by cheque.

Are there any charges for using a credit card to play online?

The National Lottery and most of the main financial institutions do not charge for uploading funds from your credit card to the Play Online wallet. However, it has been brought to our attention that some credit card providers treat this as a cash advance and charge accordingly. We suggest you check with your credit card provider prior to adding funds to your wallet.

Can I withdraw money from my wallet?

You may withdraw all or any Unutilised Funds from the Wallet in your player account. Simply log in and select ‘withdraw funds’ under ‘My Wallet’ and complete the short form. We will then issue such funds to you by cheque, stamped "Account Payee Only".

I transferred too much money to my wallet. Can I cancel the transfer?

Once you confirm the transaction the transfer is in process and may not be cancelled. Please note that when you withdraw funds from your account a cheque will be issued to you from the National Lottery.

My credit card expired. Can I still play games?

As long as you have funds in your wallet you can continue to play games. However, if the card you've registered has expired, you cannot load additional funds to your wallet. To be able to load funds simply go to ‘My Account’ and under ‘My Wallet’ tap ‘Payment details’ where you can edit your card details.

When will money I've transferred to my wallet from my credit card be available to play games?

Once the transaction has been processed successfully, the funds in your wallet will be updated and available for game play immediately.

The National Lottery App

Where can I download the National Lottery App?

The National Lottery App can be downloaded on popular iPhone and Android smartphones. Use the links below to download the version for your device:

What devices does the app support?

The National Lottery apps have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

How do I use the ticket scanner?

The ticket scanner will check all Draw Based Game tickets (Lotto, EuroMillions and Daily Million) and let you know instantly if you have won. This includes the Raffle draws.

Tap 'Scan your Ticket' at the bottom of the homepage of the app or in the app menu.

  • On first use, the app will ask for permission to access your camera, accept this request to continue
  • Hold your National Lottery ticket in front of your phone so that the bottom barcode of the ticket is visible through the scanning camera on your phone
  • The app should automatically scan your ticket and deliver a result

Can I play online with the app?

Yes you can! You can now log in to your account in the app and buy tickets for the Lotto, EuroMillions and Daily Million Draws and play all our Instant Win games.

How do I check my numbers with the app?

  • Tap on the relevant game on the homepage - Lotto, EuroMillions or Daily Million
  • Tap on 'Check'
  • The results for the latest draws are displayed. At the bottom of the screen tap 'Check my Numbers'
  • Tap 'Add line' to add a new line and then enter your numbers
  • Tap 'Continue' and your numbers will be saved
  • Swipe left to edit or delete an existing line
  • Tap continue to check if you have won in the main draw and Plus draw
  • The app automatically checks the numbers on your tickets (purchased in the past 90 days) against draws in that period

Does the Check Numbers facility check against the Plus draws?

Yes, the app automatically checks Plus draws for Lotto, EuroMillions and Daily Million.

How many draws does the app check against?

The app automatically checks the numbers on your tickets (purchased in the past 90 days) against Lotto, EuroMillions and Daily Million (Plus draws included) in that period.

How soon are the results available to view with the app?

Approximately one hour after the draw, just as on the National Lottery website.

Is Touch ID available on the App?

Yes, Login with Touch ID is available for Apple users. Download the latest version of the Apple App here.

How do I enable Touch ID on my phone?

If you are an Apple user you can Login to your account through Touch ID. The first time you login to the App it should prompt you to enable Touch ID. Alternatively, login and tap on My Account, there you can enable Touch ID. If you need any more help please call us on 1890 244 344.

Why am I signed out of the app after 15 minutes?

To protect your account and personal details, we automatically log you out of the app if it’s left idle for 15 minutes.

What are the odds of winning on the app?

The odds of winning on the app are the same as playing through any other channel, be it online through the website or in store.

How do I know if I have won?

You will receive an email advising you to check your account. Once you log in there will be a notification about your win, you can also find details of game outcomes in your ‘Game History’.

How can I stop receiving notifications through the app?

You can disable notifications by changing the settings for the app on your mobile device.

Android

Go to settings and select 'Apps'. Tap on the National Lottery app and then select 'Notifications'. You will be given the option to block all notifications from the app.

iPhone

Go to Settings and tap on the National Lottery app. Select 'Notifications' and you will see the option to allow or disable notifications from the app.