Frequently Asked Questions

I am having problems logging into the website. What am I doing wrong?

How do I unlock my account?

How do I add a new debit card?

Why can't I finish my Instant Win game?

How do I find details of games I have recently played?

How do I claim my prize?

How can I check if I have winning numbers?

Where can I find the winning EuroMillions Raffle numbers?

Can I set up a direct debit to play?

Why am I getting a location services error message in the Mobile App?

What time do sales close?

Where can I get the results?

What times are the Lotto and Telly Bingo shows broadcast?

Can I claim a EuroMillions prize here on a ticket bought in another country?

What is Lotto 5-4-3-2-1?

How can I identify a scratch card game number?

How can I claim Scratch Card prizes?

Why can't I play the Instant Win game I just purchased?

What browsers and devices can I play Instant Win games on?

When is the outcome of play determined?

How do I know if I have won an Instant Win Game?

Questions about the National Lottery app?

I forgot my login details. What should I do?

Are there any charges for using a payment card to play online?

What are the times of operation for online play?

What devices and browsers are supported by Lottery.ie?

How do I know when and how much I've won?

How do I claim my winnings?

Can I see a list of all of the games I've played in the past?

Why can't I purchase a Lottery ticket over €75?

What payment types can I use to play online?

When can online players use N26 and Revolut to play National Lottery games?

Why did the National Lottery introduce new ways of accepting payment, in the form of Revolut and N26 now?

Do I have to be a Republic of Ireland resident to open an account?

How old do I have to be to register?

Do I have to add money to my wallet when I register?

Do I need to supply ID when I register?

How quickly can I play online after registering?

What are my spending limits?

What are locked games?

How do I close my account?

Are there any charges for using a payment card to play online?

Can I withdraw money from my wallet?

I transferred too much money to my wallet. Can I cancel the transfer?

My payment card expired. Can I still play games?

When will money I've transferred to my wallet from my payment card be available to play games?

My ticket won’t scan. What do I do?

My ticket won’t scan. What is the problem?

I tried to check my ticket in my local shop but they said it wasn’t valid. I can see I that I have winning numbers. What do I do?

Why are the National Lottery asking online players to submit ID’s to continue playing?

What do I have to do to ID verify?

I have previously won a prize while playing online and as part of the claims process, I have already submitted my ID. Does this mean that my account is now automatically age verified?

Why do I have to do this now? Do you think I am underage?

I’m having trouble verifying my documents.

How does ID verification encourage responsible play?