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Before you get in touch, you may find what you're looking for here in some of our frequently asked questions.
There are a couple of things you can check:
If you have locked your account because you forgot your password, you can click on the reset password option, enter your username and security question answer. A reset password email will be sent to your registered email address and you can reset the password.
If you remember your password but have a locked account, you can contact Customer Support.
Please login and select 'My Account' followed by 'Payment Details' in order to add/amend your payment card.
When you purchase an Instant Win game online and you are unable to finish it for whatever reason, the ticket is stored in your game history as unfinished.
If you log onto your account and select 'My Account' followed by 'Game History' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.
The National Lottery Interactive website has been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. Find out more about supported devices and browsers.
You can view details of all games you have played over the last 121 days. Simply login to your account and select ‘Game history’ from the menu.
If you have won a prize, congratulations! There are a number of ways you can claim, depending on whether you won in a retail game such as the Lotto, or in an online game. Find out more about how to claim.
Go to the results page, and select the game and listed results that you want to check your numbers against. You can check your numbers against recent draws or all draws over the last 90 days. Alternatively, you can scan your ticket by using the National Lottery App.
Go to the EuroMillions results page and select ‘€5,000 Winning Ireland Only Raffle Numbers’. The winning Raffle numbers for the draw will be revealed.
The option to pay by direct debit is not currently available, however we are hoping to introduce this in the near future. In the meantime, you can play up to 8 draws in advance when playing online.
If you've forgotten your password, you can click on the "Forgot Password?" link, which will prompt you for your username and your place of birth. If you answer successfully, a password link will be emailed to your registered email address.
If you have forgotten your username, contact Customer Support.
The National Lottery and most of the main financial institutions do not charge for uploading funds from your payment card to the Play Online wallet. However, it has been brought to our attention that some payment card providers treat this as a cash advance and charge accordingly. We suggest you check with your payment card provider prior to adding funds to your wallet.
The online game facility is available from 7am - 10pm each day for Lotto/Lotto Plus and Daily Million/Daily Million Plus except during draw breaks.
EuroMillions/EuroMillions Plus can be played from 7am - 10pm every day except on Tuesday and Friday when the games close at 7.25pm.
Players can play instant games and have access to their account from 7am - 11pm each evening.
The National Lottery website and apps have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.
For Instant Games
When you have finished playing a game, a message will indicate if you have won and how much the win was for. You will then be asked if you wish to play again. Upon answering the question, your cash balance on the upper right hand side of the screen will be updated to reflect the results of your latest play. See example.
For Draw Based Games
When you have finished playing a draw game, your ticket will be entered into the draw/s that you had selected for the ticket. If your ticket is a winner on the night of the draw, an email will be sent informing you to check your account. When you log into your account, a notification will be displayed informing you of your winnings. The game outcomes of games you have played online will also be available under ‘Game History’.
There are a number of ways to claim your winnings, depending on the prize amount. Refer to How to Claim Your Prize.
You can see a list of all games played online over the past 90 days. Simply log in to your account and select ‘Game History’ under ‘My Games’.
We are very conscious of responsible play and for that reason we have set a spending limit of €75 per day for online players. If you want to play more lottery lines for draws in advance, we suggest you break up your lines and purchase your online tickets separately over a number of days. Refer to Play Responsibly on spending limits
The National Lottery recognises all debit cards which have been issued by a financial institution within the SEPA territories. A full list of all member states of the Single Euro Payments Area (SEPA) is available here.
We accept N26 and Revolut with immediate effect.
We are always looking for ways to improve our player experience, therefore we have taken the decision to accept these payment methods with effect from 4th June 2020.
Yes, in order to register and create an account, you must be a Republic of Ireland resident.
To register and play, you must be aged 18 years or older.
No. However, in order to begin playing the games and to win prizes, you must add money to your wallet.
We need a copy of your passport or driving licence to ensure you are over 18. ID verification is simple and should only take a few minutes. Once we confirm your age, your scanned image will be deleted within 31 days.
In order to begin playing the games and to win prizes, you must add money to your wallet.
Spending limits allow you to limit the amount of money you can spend in a given period (days, weeks or months).
Locked games are games that you have selected to make unplayable for a defined period of time. If you wish to play a game that has been locked, you must either wait for the reactivation date or contact Customer Support.
You can close your account by clicking ‘Close Account’ under ‘My Account’. Any unfinished games will need to be completed and any funds remaining in your wallet will be sent to your postal address by cheque.
The National Lottery and most of the main financial institutions do not charge for uploading funds from your payment card to the Play Online wallet. However, it has been brought to our attention that some payment card providers treat this as a cash advance and charge accordingly. We suggest you check with your payment card provider prior to adding funds to your wallet.
You may withdraw all or any Unutilised Funds from the Wallet in your player account. Simply log in and select ‘withdraw funds’ under ‘My Wallet’ and complete the short form. We will then issue such funds to you by cheque, stamped "Account Payee Only".
Once you confirm the transaction the transfer is in process and may not be cancelled. Please note that when you withdraw funds from your account a cheque will be issued to you from the National Lottery.
As long as you have funds in your wallet you can continue to play games. However, if the card you've registered has expired, you cannot load additional funds to your wallet. To be able to load funds simply go to ‘My Account’ and under ‘My Wallet’ tap ‘Payment details’ where you can edit your card details.
Once the transaction has been processed successfully, the funds in your wallet will be updated and available for game play immediately.
Check out the National Lottery App page.
Email us at: ITsecurity@lottery.ie
If you’ve identified a security vulnerability impacting The National Lottery, please feel free to let us know by email as soon as you can, but note:
If your query relates to playing Lottery Games online, please call the online support team. Call us on (01) 889 1000 from 8am to 9pm, Monday to Sunday.
If you have a general query about playing National Lottery Games please call us at: (01) 889 1000 from 8am to 9pm, Monday to Sunday.
Your message has been sent. We will respond as soon as possible
Alternatively, you can email us at support@lottery.ie.
For general queries please write to us at: National Lottery, 1GQ, George's Quay, Dublin 2, Ireland, D02 Y098
If you are unhappy with the service provided by Premier Lotteries Ireland, please see our complaints page for information on our complaints procedure.
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