Our commitment to our players

All games are risk assessed before development to avoid games that are quick to play and encourage repeat play. They are subject to a stringent approval process, and we ensure that our advertising strategies do not target anyone under 18. Marketing of all lottery games must comply with all codes of practice and The Advertising Standards Authority for Ireland.

When players open an account with us they will have Spend Limits set by default, which define maximum amounts that they can spend on Lottery products for given periods. These are set to €75 per day, €300 per week, and €900 per month.

Should they need to, they can customise their Spend Limits. However, they can only set them to amounts lower than the preset values, not higher.

Players can choose to take a break from your National Lottery account for minimum of one month up to 5 years. If they decide to do this, their account will be closed and inaccessible for the period they select. Additionally, we will not send them any messages, or marketing notifications.

Should they wish to players can close their account, and any outstanding balance is returned to them.

During registration, any new account being created is checked against existing ones to make sure there aren’t multiple accounts for one person, or that a person who has been either suspended or has self-excluded can not create a new account to play with.

It is illegal for anyone under the age of 18 to open an account or to play National Lottery Online. All new users are required to agree to our Terms and Conditions and click a separate check box confirming they are at least 18 years of age at the time of account creation. At the National Lottery, we recognise that the internet is readily available in many homes and because of this, we must work together with parents to prevent children from underage gaming.

Tips for helping to protect minors:

• Keep your username and password out of reach of children
• Be sure to always log out of your online account when it is not in use
• Limit the amount of time your children spend online
• Consider installing internet filter software such as NetNanny, which allows you to control and block access to gambling websites

You can view your transactions on National Lottery Play Online by logging in and tapping on "My Account" followed by "My Tickets" on the website, or by logging in and tapping "Tickets" on the App. You will be able to access certain data from the Website relating to your previous 121 days Game play. If a player would like a copy of additional transaction history beyond this period, it can be provided upon request by contacting info@lottery.ie.

Every effort is made to ensure that underage and excessive play is prevented at point of sale for National Lottery products nationwide.

• Purchase limits on Scratchcards
• Retailer “Think 21” policy
• Mystery shop exercises are regularly carried out by young looking persons aged 18+ who we believe should be challenged for ID.
• Easy access of help and support on messaging of all products.
• Mandatory training for all new retailers.
• All our retail agents are required to undertake compliance training.
• Regular communication with our retailers such as leaflets and terminal messages.