5 simple steps to stop the National Lottery App from Crashing on Android devices

Getting an Offline Message

If you are getting an offline message with the App, please update to the latest version of Chrome in the Play Store.

Issues Trying to Open the App

If you are encountering issues trying to open the National Lottery app on your Android device, please try the below steps.

  1. Step 1: Go to your Device Settings and select Apps.

    Step 1 - Go to Device Settings and select Apps

  2. Step 2: Scroll down to the Lottery.ie app and select it.
  3. Step 3: On the the next screen, select Storage.

    Step 3 - Select Storage

  4. Step 4: Select Clear Data.

    Step 4 - Select Clear Data

  5. Step 5: Confirm that you wish to proceed by tapping Delete.

    Step 5 - Confirm Delete

Once you've completed the above, try to open the National Lottery app. It should do so without issue.

If you are still having problems, please contact our customer support team.