Retail Only - Issue with manually marked playslips

There have been isolated issues for some of our players in shops when using playslips to purchase Lotto, EuroMillions and Daily Million tickets with a combination of Quick Pick and Manual panels. The National Lottery apologises for any inconvenience caused.

Specifically, a small number of cases have occurred where numbers which are manually selected have not been included on a ticket, when selected together with Quick Pick numbers. In a small number of such cases the manual selection may not have been entered into the relevant draw and customers have not been charged for that line.

This issue may affect customers using playslips to purchase Mixed Play tickets in shops only. This does not affect online play.

We remind all players to always check their tickets to ensure that it is correct at the time of purchase.

Our technical teams continue to work to identity and rectify the issue.

Players should ask shop staff, if they encounter any difficulty.

Retail Playslip Issue Resolved

The National Lottery has confirmed that it has fully resolved the technical issue which affected a small number of players at the weekend while attempting to purchase in retail stores with a playslip and selecting a combination of Quick Pick and Manual panel selections.

The vast majority of our customers did not experience any difficulties when purchasing their tickets and no customers were charged for selections which were not processed correctly.

Once alerted to the issue, we immediately engaged with our relevant IT service suppliers to restore full functionality to our systems, and we can confirm that all terminals which were temporarily affected are now fully operational.

We again apologise for any inconvenience caused.