COVID-19: National Lottery advice for prize winners

National Lottery to Operate as Normal during COVID-19

Last Updated: 10/08/2020

Updated: National Lottery prize claims process

The National Lottery has now reopened its offices on Abbey Street in Dublin city centre to enable high tier winners to attend in person to claim prizes of €15,000 and above (€10,000 and above for online players).

Normally, prize claims of €15,000 and above (or €10,000 and above for online winners) require winners to attend in person at National Lottery HQ on Abbey St in Dublin. To address the difficulties presented by COVID-19, the Office of the Regulator of the National Lottery has agreed to temporarily amend the National Lottery licence and the game rules to allow such winners to avail of an approved postal claims process should the winner wish to do so.

Prize payments will be facilitated by appointment only. Our priority is always the health and safety of our employees and our players. We have developed a COVID-19 safety protocol to protect the health and well-being of anyone attending our building. Winners are asked to remain mindful of public health advice, attend where it is safe to do so and adhere to our COVID-19 safety protocol which will be communicated once an appointment is confirmed.

High tier prize winners of €15,000 and above (€10,000 and above for online players) are encouraged to contact the National Lottery Claims Department by calling 1800 666 222 or by emailing and arrangements will be made for the prize to be claimed. 

For lesser value prizes, our usual claims process continues to apply, prizes up to and including €100 may be claimed at any National Lottery agent store across the country. Agents may pay higher prizes (up to and including €2,500) at their discretion. An Post Prize Claims Centres  guarantee payment of prizes less than €15,000.