Information on Contact Centre – Support for Players

National Lottery Contact Centre

The National Lottery telephone support services are reopened on 28th April, 2020. Thank you for your patience.

If you play online:

If your query relates to playing Lottery Games online, please call the online support team. Call us on 1890 244 344 or (01) 889 1000 from 9am to 8pm, Monday to Saturday.

If you play in a retail store:

If you have a general query about playing National Lottery Games, please call us at: (01) 836 4444 from 9am to 5.30pm, Monday to Friday.

You are also welcome to email us at about your personal player account or at about retail support, prize claims or any other query.