Account Verification For Responsible Play

To complete the process click on the button below to verify your Account.

The process is even easier if you verify your Account in our Mobile Apps.


Why verify?

The National Lottery has undertaken a review of all registered online players with the aim of improving online security and ease of use. As part of this review, upgraded ID verification technology to establish users real identity and age while playing online is now available on all accounts. ID verification is important for the processing and payment of any prizes won while playing online.


Steps to verify in App

Login and select ‘More’ followed ‘My Account’ and select ‘ID Verification’
  1. You can verify your identity at registration or in 'My Account' if you are already registered. 
  2. To verify your ID and ensure you're over 18, just take a picture of your passport or driver's licence using the App.
  3. When prompted hold your phone over the document so that all 4 corners are visible, there is no blur and all writing is legible.
  4. Once the document has been scanned, we'll need you to take a selfie to verify your likeness against your ID document.
  5. Look straight at the camera and follow the instructions that are presented to you on screen. 
  6. Once this is completed the software will authenticate your ID and compare your likeness, which will take a few seconds. You will then get a notification whether your verification process has passed, failed or been referred. 
  7. If your identity has been referred, one of our customer support team will review your submission. Once completed, we'll send you an email with the outcome of the review. 
  8. Please note once your ID has been reviewed, all your scanned images are retained for a period of 31 days for auditing purposes and will then be deleted. 

Steps to verify online

ID Verification is currently only available on mobile devices
  1. Go to
  2. Tap “Login” on the header at the top of the screen and enter your credentials
  3. Tap on the menu icon on the top right to open the main navigation
  4. Select “My Account”
  5. Select “ID Verification”
  6. Follow the instructions from on your smartphone to complete verification

Don't have a smartphone? Click Here


Benefits of verifying your ID

Claim prizes quicker

You will be able to process claims quickly and easily for any prize won while playing online either through the National Lottery app or at

Better customer care

The online support team will be better able to process any queries made to the National Lottery by players that have already verified their ID.

Prevention of underage play

Every effort is made on the behalf of the National Lottery to ensure that all players meet legal requirements in order to play including being of legal age. ID verification is another step to ensure that all players are aged 18 or over and therefore eligible to play.

Reduce security threats

To minimise the risk of 3rd parties gaining access to our player's account, ID verification is another step in increased security and awareness when playing online.