ID Verification For Responsible Play
To complete the process please contact Customer Support at idverification@lottery.ie
What to expect?
To complete the verification process, please email a copy of your government‑issued photo ID (e.g., passport or driver’s licence) to idverification@lottery.ie. Once your ID has been received and reviewed, it will be deleted.
Benefits of verifying your ID
Claim prizes quicker
You will be able to process claims quickly and easily for any prize won while playing online either through the National Lottery app or at Lottery.ie.
Better customer care
The online support team will be better able to process any queries made to the National Lottery by players that have already verified their ID.
Prevention of underage play
Every effort is made on the behalf of the National Lottery to ensure that all players meet legal requirements in order to play including being of legal age. ID verification is another step to ensure that all players are aged 18 or over and therefore eligible to play.
Reduce security threats
To minimise the risk of 3rd parties gaining access to our player's account, ID verification is another step in increased security and awareness when playing online.