Complaints

At the National Lottery, we are committed to ensuring that you, our customers, are at the centre of all of our business activities and we aim to deliver a high standard of service.

If you are unhappy with any part of your experience with us, let us know and we will do everything we can to deal with the matter quickly and to your satisfaction. There are various options for you to register a complaint:

1. Email us at info@lottery.ie

2. Call our Customer Care team on (01) 836 4444  (9:15am to 5:30pm, Monday to Thursday and 9:15am to 5:15pm on Friday)

3. Submit a query on our website

4. Write to us at:

  Customer Care Team
  National Lottery
  1 Lower Abbey Street
  Dublin 1

5. You might prefer to direct your query to the Regulator of the National Lottery

Regulator of the National Lottery
Block D
Irish Life Centre
Abbey Street Lower
Dublin 1.

Telephone: (01) 8727932

Web: www.rnl.ie