Contact Us

Before you get in touch, you may find what you're looking for here in some of our frequently asked questions.

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Top Questions

Q. I am having problems logging into the web site. What am I doing wrong?

A. There are a couple of things you can check:

  1. Is your password correct? If you've forgotten your password, you can click on the "Forgot Password?" link, which will prompt you for your username and your place of birth. If you answer successfully, a password link will be emailed to your registered email address.
  2. Is your username correct? If you believe you are entering the correct username, or you have forgotten it altogether, contact Customer Support.

Q. How do I unlock my account?

A. If you have locked your account because you forgot your password, you can click on the reset password option, enter your username and security question answer. A reset password email will be sent to your registered email address and you can reset the password.

If you remember your password but have a locked account, you can contact Customer Support.

Q. How do I add a new credit/debit card?

A. Please login and select 'My Account' followed by 'Payment Details' in order to add/amend your debit/credit card.

Q. Why can’t I finish my Instant Win game?

A. When you purchase an Instant Win game online and you are unable to finish it for whatever reason, the ticket is stored in your game history as unfinished.

If you log onto your account and select 'My Account' followed by 'Game History' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

The National Lottery Interactive website has been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. Find out more about supported devices and browsers.

Q. Why did you change your website?

A. The site was redesigned to provide a much more consistent user experience across mobile and desktop and allow for new improved features, functionality and games to be rolled out more regularly. Find out more

Q. How do I find details of games I have recently played

A. You can view details of all games you have played over the last 121 days. Simply login to your account and select ‘Game history’ from the menu.

Q. How do I claim my prize?

A. If you have won a prize, congratulations! There are a number of ways you can claim, depending on whether you won in a retail game such as the Lotto, or in an online game. Find out more about how to claim.

Q. How can I check if I have winning numbers?

A. Go to the results page, click on ‘Check my tickets’ and then select the game you want to check your numbers against. You can check your numbers against recent draws or all draws over the last 90 days.

Q. Where can I find the winning EuroMillions Raffle numbers

A. Go to the EuroMillions results page and select ‘€5,000 Winning Ireland Only Raffle Numbers’. The winning Raffle numbers for the draw will be revealed.

Q. Can I set up a direct debit to play?

A. The option to pay by direct debit is not currently available, however we are hoping to introduce this in the near future. In the meantime, you can play up to 8 draws in advance when playing online.

Playing Online

Q. I forgot my login details. What should I do?

A. If you've forgotten your password, you can click on the "Forgot Password?" link, which will prompt you for your username and your place of birth. If you answer successfully, a password link will be emailed to your registered email address.

If you have forgotten your username, contact Customer Support.

Q. Are there any charges for using a credit card to play online?

A. The National Lottery and most of the main financial institutions do not charge for uploading funds from your credit card to the Play Online wallet. However, it has been brought to our attention that some credit card providers treat this as a cash advance and charge accordingly. We suggest you check with your credit card provider prior to adding funds to your wallet.

Q. What are the times of operation for Online Play?

A. The online game facility is available from 7am - 10pm each day for Lotto/Lotto Plus and Daily Million/Daily Million Plus except during draw breaks.

EuroMillions/EuroMillions Plus can be played from 7am - 10pm every day except on Tuesday and Friday when the games close at 7.25pm.

Players can play instant games and have access to their account from 7am - 11pm each evening.

Q. What devices and browsers are supported by Lottery.ie?

A. The National Lottery website and apps have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

Q. How do I know when and how much I've won?

For Instant Games

When you have finished playing a game, a message will indicate if you have won and how much the win was for. You will then be asked if you wish to play again. Upon answering the question, your cash balance on the upper right hand side of the screen will be updated to reflect the results of your latest play.

For Draw Based Games 

When you have finished playing a draw game, your ticket will be entered into the draw/s that you had selected for the ticket. If your ticket is a winner on the night of the draw, an email will be sent informing you to check your account. When you log into your account, a notification will be displayed informing you of your winnings. The game outcomes of games you have played online will also be available under ‘Game History’.

Q. How do I claim my winnings?

A. There are a number of ways to claim your winnings, depending on the prize amount. Find out more. 

Q. Can I see a list of all of the games I've played in the past?

A. You can see a list of all games played online over the past 90 days. Simply log in to your account and select ‘Game History’ under ‘My Games’.

Q. Why can't I purchase a Lottery ticket over €75?

A. We are very conscious of responsible play and for that reason we have set a spending limit of €75 per day for online players. If you want to play more lottery lines for draws in advance, we suggest you break up your lines and purchase your online tickets separately over a number of days. For more information on spending limits please click here.

Q. What payment types can I use to play online?

A. A credit or debit card from an Irish-regulated financial institution is needed to fund your wallet to allow you to play games online.

Registering

Q. Do I have to be a Republic of Ireland resident to open an account?

A. Yes, in order to register and create an account, you must be a Republic of Ireland resident.

Q. How old do I have to be to register?

A. To register and play, you must be aged 18 years or older.

Q. Do I have to add money to my wallet when I register?

A. No. However, in order to begin playing the games and to win prizes, you must add money to your wallet.

Q. Do I need to supply ID when I register?

A. No. However, in order to be able to claim certain prizes you would need to verify your account by providing ID.

Q. How quickly can I play online after registering?

A. In order to begin playing the games and to win prizes, you must add money to your wallet.

My Account

Q. What are spending limits?

A. Spending limits allow you to limit the amount of money you can spend in a given period (days, weeks or months).

Q. What are locked games?

A. Locked games are games that you have selected to make unplayable for a defined period of time. If you wish to play a game that has been locked, you must either wait for the reactivation date or contact Customer Support.

Q. How do I close my account?

A. You can close your account by clicking ‘Close Account’ under ‘My Account’. Any unfinished games will need to be completed and any funds remaining in your wallet will be sent to your postal address by cheque.

Q. Are there any charges for using a credit card to play online?

A. The National Lottery and most of the main financial institutions do not charge for uploading funds from your credit card to the Play Online wallet. However, it has been brought to our attention that some credit card providers treat this as a cash advance and charge accordingly. We suggest you check with your credit card provider prior to adding funds to your wallet.

Q. Can I withdraw money from my wallet?

A. You may withdraw all or any Unutilised Funds from the Wallet in your player account. Simply log in and select ‘withdraw funds’ under ‘My Wallet’ and complete the short form. We will then issue such funds to you by cheque, stamped "Account Payee Only".

Q. I transferred too much money to my wallet. Can I cancel the transfer?

A. Once you confirm the transaction the transfer is in process and may not be cancelled. Please note that when you withdraw funds from your account a cheque will be issued to you from the National Lottery.

Q. My credit card expired. Can I still play games?

A. As long as you have funds in your wallet you can continue to play games. However, if the card you've registered has expired, you cannot load additional funds to your wallet. To be able to load funds simply go to ‘My Account’ and under ‘My Wallet’ tap ‘Payment details’ where you can edit your card details.

Q. When will money I've transferred to my wallet from my credit card be available to play games?

A. Once the transaction has been processed successfully, the funds in your wallet will be updated and available for game play immediately.

The National Lottery App

Q. Where can I download the National Lottery App?

A. The National Lottery App can be downloaded on popular iPhone and Android smartphones. Use the links below to download the version for your device:

Q. What devices does the app support?

A. The National Lottery apps have been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. See a list of supported devices and browsers.

Q. How do I use the ticket scanner?

A. Tap 'Scan your Ticket' at the bottom of the homepage of the app or in the app menu.

  • On first use, the app will ask for permission to access your camera, accept this request to continue
  • Hold your National Lottery ticket in front of your phone so that the bottom barcode of the ticket is visible through the scanning camera on your phone
  • The app should automatically scan your ticket and deliver a result

Q. Can I play online with the app?

A. Yes you can! You can now log in to your account in the app and buy tickets for the Lotto, EuroMillions and Daily Million Draws and play all our Instant Win games.

Q. How do I check my numbers with the app?

  • Tap on the relevant game on the homepage - Lotto, EuroMillions or Daily Million
  • Tap on 'Check'
  • The results for the latest draws are displayed. At the bottom of the screen tap 'Check my Numbers'
  • Tap 'Add line' to add a new line and then enter your numbers
  • Tap 'Continue' and your numbers will be saved
  • Swipe left to edit or delete an existing line
  • Tap continue to check if you have won in the main draw and Plus draw
  • The app automatically checks the numbers on your tickets (purchased in the past 90 days) against draws in that period

Q. Does the Check Numbers facility check against the Plus draws?

A. Yes, the app automatically checks Plus draws for Lotto, EuroMillions and Daily Million.

Q. How many draws does the app check against?

A. The app automatically checks the numbers on your tickets (purchased in the past 90 days) against Lotto, EuroMillions and Daily Million (Plus draws included) in that period.

Q. How soon are the results available to view with the app?

A. Approximately one hour after the draw, just as on the National Lottery website.

Q. Why am I signed out of the app after 15 minutes?

A. To protect your account and personal details, we automatically log you out of the app if it’s left idle for 15 minutes.

Q. What are the odds of winning on the app?

A. The odds of winning on the app are the same as playing through any other channel, be it online through the website or in store.

Q. How do I know if I have won?

A. You will receive an email advising you to check your account. Once you log in there will be a notification about your win, you can also find details of game outcomes in your ‘Game History’.

Q. How can I stop receiving notifications through the app?

A. You can disable notifications by changing the settings for the app on your mobile device.

Android

Go to settings and select 'Apps'. Tap on the National Lottery app and then select 'Notifications'. You will be given the option to block all notifications from the app.

iPhone

Go to Settings and tap on the National Lottery app. Select 'Notifications' and you will see the option to allow or disable notifications from the app.

Still need to get in touch?

contact-us

By Phone

If you play online:

If your query relates to playing Lottery Games online, please call the online support team. Call us on 1890 244 344 from 9:30am to 8:00pm, Monday to Saturday.

If you play in a retail store:

If you have a general query about playing National Lottery Games please call us at: (01) 836 4444 from 9:15am to 5:30pm, Monday to Thursday and 9:15am to 5:15pm on Friday.

By Email

By Post

For general queries please write to us at: National Lottery, Abbey Street Lower, Dublin 1

Contact Us on Social Media

Need to make a complaint?

If you are unhappy with the service provided by Premier Lotteries Ireland, please see our complaints page for information on our complaints procedure.

Responsible play

Click here for information on playing National Lottery Games in a responsible way.